Senior Commercial Lines Account Manager

Company: APR
Location: Richmond
Posted on: February 16, 2026

Job Description:

Job Description Job Description Job Title: Commercial Lines Account Executive | Team Lead | Independent Retail Agency Salary: $90,000 - $110,000 plus comprehensive health benefits Location: West Richmond, VA Job Summary: Join our dynamic insurance team as a Commercial Lines Account Executive or Client Relationship Manager. In this pivotal role, you will serve as the primary contact for Producer-assigned accounts, managing a mid-market book of business and leading a dedicated service team to drive client satisfaction and business growth. Key Responsibilities: Client Services: Manage client relationships and services independently with minimal oversight. Team Leadership: Direct a service team, ensuring high-quality management of a mid-market book of business. Client Engagement: Actively participate in client interviews and respond to RFPs to ensure strong engagement. Renewal Management: Analyze and present renewal options, advocate for renewal business, and promote additional coverage lines. Promotion: Utilize tailored Producer Service Proposals to promote agency services. Expert Analysis: Offer expert analysis and recommendations to enhance clients’ coverage plans. Carrier Selection: Strategically select carriers, negotiate terms, and manage premium setups. Client Support: Address client inquiries and resolve issues related to benefits and claims. Contract Management: Review and verify accuracy in client coverage contracts and amendments. Vendor Negotiation: Negotiate and manage contracts with third-party vendors. Team Oversight: Provide leadership and support to ensure team collaboration and high performance. Qualifications: Education: Bachelor’s degree or equivalent combination of education and experience. Experience: Minimum of 5-7 years in the insurance industry. Certifications: Professional designations such as CIC, CISR, CSRM, AAI preferred. Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Effective time management and organizational skills. Team-oriented with a strong capacity for leadership. Proficient in Microsoft Office Suite and industry-related software (AMS360, EPIC).

Keywords: APR, Portsmouth , Senior Commercial Lines Account Manager, Sales , Richmond, Virginia