Member Service Representative (Full-Time) - Jolliff
Company: Navy Federal Credit Union
Location: Chesapeake
Posted on: April 19, 2024
Job Description:
Overview To provide members and prospective members the full
range of products and services offered by Navy Federal Credit Union
including depository accounts such as checking, savings,
certificate IRA, revocable trust and estate accounts; Lending
products; and credit/debit cards. To perform moderately complex
platform banking functions under supervision. Provide
assistance/training to lower level team members.This position is
eligible for the TalentQuest employee referral program. If an
employee referred you for this job, please apply using the
system-generated link that was sent to you.Responsibilities
- Analyze, research and resolve problems and discrepancies
related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan,
overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's
products and services
- Ensure cash and other negotiable instruments are handled
properly
- Identify opportunities to cross service products and increase
product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations
relating to financial products and services
- May assist with Branch Office vault opening, closing and
balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assignedQualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts
and services
- May be required to participate and complete specialized
training (in Business Services, IRA, MLO, notary, etc.), per
business need
- Effective active listening skills to accurately respond to
inquiries and account requests
- Effective organizational, planning and time management
skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through
rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment
to make sound decisions
- Effective skill maintaining composure in a high production and
changing environment
- Effective skill navigating multiple screens and PC applications
and adapting to new technologies
- Effective skill performing mathematical calculations and
working accurately with numbers
- Effective verbal and written communication skillsDesired
Qualifications
- Experience in member/customer service preferably in a call
center, retail banking or financial institution
- Experience in working in a credit union environmentHours:
Available Monday - Saturday, hours based on business
needs.Location: 2124 Starmount Parkway, Chesapeake, VA 23321Based
upon business needs, this position may require working at or
transferring permanently to neighboring branches within a
reasonable commuting distance.*Candidates who complete an
application for the position will be sent a required online
assessment to the email address listed in the application. Please
be sure to check your spam and junk folders if you do not see the
email in your inbox. Completing the assessment is critical to
ensure that your application is considered, so please be sure to
complete the assessment. To receive assistance in resolving any
technical issues with your assessment, please contact our Infor
assessment support team at TSCandidateSupport@Infor.com.About Us
You have goals, dreams, hobbies, and things you're passionate
about-what's important to you is important to us. We're looking for
people who not only want to do meaningful, challenging work, keep
their skills sharp and move ahead, but who also take time for the
things that matter to them-friends, family, and passions. And we're
looking for team members who are passionate about our
mission-making a difference in military members' and their
families' lives. Together, we can make it happen. Don't take our
word for it:* Military Times 2022 Best for Vets Employers* WayUp
Top 100 Internship Programs* Forbes 2022 The Best Employers for New
Grads* Fortune Best Workplaces for Women* Fortune 100 Best
Companies to Work For* Computerworld Best Places to Work in IT*
Ripplematch Campus Forward Award - Excellence in Early Career
Hiring* Fortune Best Place to Work for Financial and Insurance
ServicesEqual Employment Opportunity: Navy Federal values,
celebrates, and enacts diversity in the workplace. Navy Federal
takes affirmative action to employ and advance in employment
qualified individuals with disabilities, disabled veterans, Armed
Forces service medal veterans, recently separated veterans, and
other protected veterans. EOE/AA/M/F/Veteran/Disability
EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the
right to fill this role at a higher/lower grade level based on
business need. An assessment may be required to compete for this
position. Job postings are subject to close early or extend out
longer than the anticipated closing date at the hiring team's
discretion based on qualified applicant volume. Navy Federal Credit
Union assesses market data to establish salary ranges that enable
us to remain competitive. You are paid within the salary range,
based on your experience, location and market positionBank Secrecy
Act: Remains cognizant of and adheres to Navy Federal policies and
procedures, and regulations pertaining to the Bank Secrecy
Act.
Keywords: Navy Federal Credit Union, Portsmouth , Member Service Representative (Full-Time) - Jolliff, Sales , Chesapeake, Virginia
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