Customer Service Representative
Company: Careerbuilder-US
Location: Sunbury
Posted on: January 24, 2023
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Job Description:
Job Description
Family Dollar is seeking motivated individuals to support our
Stores as we provide essential products at great values to the
communities we serve.
General Summary
As a Family Dollar Customer Service Representative you will be
responsible for providing exceptional service to our customers. Key
priorities include greeting customers, assisting them with
selection of merchandise, completing transactions, and answering
questions regarding the store and merchandise.
Principle Duties and Responsibilities:
--- Provides customer engagement in positive and approachable
manner.--- Assists in maintaining a clean, well-stocked store for
customers during their shopping experience.--- Helps in the
unloading of merchandise from delivery trucks, organizes
merchandise, and transports merchandise from stockroom to sales
floor.--- Independently stocks shelves and recovers merchandise in
the store.--- Accurately handles customer funds and processes
transactions using the POS system.--- Remains constantly aware of
customer activity to ensure a safe and secure shopping
environment.--- Performs all other duties as assigned in order to
maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability
to follow directives and interpret retail operational documents as
assigned.
Experience: Prefer experience working in retail, hotel, restaurant,
grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and
occasionally, up to 55 lbs.) from floor level to above shoulder
height; must be able to meet demands of frequent walking, standing,
stooping, kneeling, climbing, pushing, pulling and repetitive
lifting, with or without reasonable accomodation.
Availability: Ability to work flexible, full-time schedule to
include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential,
Results Driven, Strong Organizational Skills, Communication Skills,
Problem Solving/Decision Making, Job Knowledge and Relationship
Management.
Our teams are working tirelessly to provide a clean and safe
environment for our Associates and customers. We continue to
enhance and modify our protocols, as appropriate. This
includes:
--- Plexiglass guards at cash registers.--- Associates conduct home
health screenings two hours prior to their shift.--- Managers
conduct in-store health screenings of each associate prior to
shift.--- Cleaning protocols that include hand sanitizer and
supplies to clean throughout the day.--- Social Distancing by
maintaining at least six feet between yourself and shoppers.---
Face masks and gloves for Associates to wear during their
shifts.
Job Description
Family Dollar is seeking motivated individuals to support our
Stores as we provide essential products at great values to the
communities we serve.
General Summary
As a Family Dollar Customer Service Representative you will be
responsible for providing exceptional service to our customers. Key
priorities include greeting customers, assisting them with
selection of merchandise, completing transactions, and answering
questions regarding the store and merchandise.
Principle Duties and Responsibilities:
--- Provides customer engagement in positive and approachable
manner.--- Assists in maintaining a clean, well-stocked store for
customers during their shopping experience.--- Helps in the
unloading of merchandise from delivery trucks, organizes
merchandise, and transports merchandise from stockroom to sales
floor.--- Independently stocks shelves and recovers merchandise in
the store.--- Accurately handles customer funds and processes
transactions using the POS system.--- Remains constantly aware of
customer activity to ensure a safe and secure shopping
environment.--- Performs all other duties as assigned in order to
maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability
to follow directives and interpret retail operational documents as
assigned.
Experience: Prefer experience working in retail, hotel, restaurant,
grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and
occasionally, up to 55 lbs.) from floor level to above shoulder
height; must be able to meet demands of frequent walking, standing,
stooping, kneeling, climbing, pushing, pulling and repetitive
lifting, with or without reasonable accomodation.
Availability: Ability to work flexible, full-time schedule to
include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential,
Results Driven, Strong Organizational Skills, Communication Skills,
Problem Solving/Decision Making, Job Knowledge and Relationship
Management.
Our teams are working tirelessly to provide a clean and safe
environment for our Associates and customers. We continue to
enhance and modify our protocols, as appropriate. This
includes:
--- Plexiglass guards at cash registers.--- Associates conduct home
health screenings two hours prior to their shift.--- Managers
conduct in-store health screenings of each associate prior to
shift.--- Cleaning protocols that include hand sanitizer and
supplies to clean throughout the day.--- Social Distancing by
maintaining at least six feet between yourself and shoppers.---
Face masks and gloves for Associates to wear during their
shifts.
Keywords: Careerbuilder-US, Portsmouth , Customer Service Representative, Sales , Sunbury, Virginia
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