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Patient Service Rep.- In Motion PT Portsmouth Blvd

Company: Bon Secours Mercy Health
Location: Portsmouth
Posted on: June 17, 2022

Job Description:

Thank you for considering a career at Bon Secours Bon Secours As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Patient Service Representative- In Motion Physical Therapy Portsmouth Blvd. General Purpose of Position : Works directly with the Office Coordinator, Clinical Lead and other department leaders to complete all front office procedures accurately, timely and in a professional and ethical manner. Must provide the highest level of customer service and professionalism to patients and co-workers. Proficient in all patient access responsibilities, current software and maintains daily, weekly, monthly tasks. Professionally works closely with all members of the team to achieve established department objectives. Helps to establish a work environment that allows for the recruitment and retention of clinical and administrative staff; implement strategies to exceed world class status with employee engagement. Essential Job Functions : Answer the phone, schedule appointments, register patients, collect copays, and document collections. Process all internal and external referrals in a timely manner, via referral WQ, fax, and phone. Create patient estimates and document benefits; communicate benefit information to the patient before scheduling follow-up appointments. Prepare insurance forms, obtain authorizations, and track authorizations. Maintain medical records by keeping patient files up to date, accurate and scanned into media manager in a timely manner. Work with the Office Coordinator and Rehab Patient Access Supervisory team to resolve registration errors through patient WQs, emails and other communication methods adopted by BSMH. Maximize efficiency and minimize downtime by reviewing and editing the clinics schedule. Maintain confidentiality working with all patient accounts, insurance and financial information while complying with HIPPA guidelines and protect patient data privacy. Assists with the invoicing system by scanning and e-mailing invoices to accounts payable. Effectively communicate patient complaints and billing concerns to appropriate management. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Patient Population The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served: Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Adolescents (13-17 years) Infant (1-12 months) Adults (18-64 years). Pediatrics (1-12 years) Geriatrics (65 years and older) Not applicable to this position. Employment Qualifications : Required Minimum Education: High School Diploma or GED Minimum Years and Type of Experience: Two years in a secretarial position preferred Other Knowledge, Skills and Abilities Required: Ideal candidates will have experience with billing, collections, ICDM-CPT coding, posting charges, data entry, knowledge of medical terminology preferred but not required. Other Knowledge, Skills and Abilities Preferred: Must possess organizational, verbal communication and strong interpersonal skills. Demonstrates a high level of integrity, trust and displays exceptional customer service Working Conditions: Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. General office environment. May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids. May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials. May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. May have periods of constant interruptions. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Manual dexterity (eye/hand coordination) Depth perception Perform shift work Use of Latex Gloves Maneuver weight of patients Exposure to toxic/caustic/chemicals/detergents Hear alarms/telephone/tape recorder Exposure to moving mechanical parts Reach above shoulder Exposure to dust/fumes Repetitive arm/hand movements Exposure to potential electrical shock Finger Dexterity Exposure to x ray/electromagnetic energy Color Vision Exposure to high pitched noises Acuity far Gaseous risk exposure Acuity near Other: Click or tap here to enter text. Bon Secours is an equal opportunity employer. Many of our opportunities reward your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more Benefits offerings vary according to employment status S cheduled Weekly Hours: 40 Work Shift: Days (United States of America) Department: Physical Therapy - Portsmouth - Maryview All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitmentmercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitmentmercy.com .

Keywords: Bon Secours Mercy Health, Portsmouth , Patient Service Rep.- In Motion PT Portsmouth Blvd, Sales , Portsmouth, Virginia

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