PortsmouthRecruiter Since 2001
the smart solution for Portsmouth jobs

Repair Technician II

Company: FirstLight
Location: Portsmouth
Posted on: July 7, 2019

Job Description:

FirstLight is seeking a Repair Technician I or II to join our growing team! The Repair Technician provides first level technical support to residential and business clients within the Repair Network Operations Center. The NOC Technician I works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Works under general supervision, possesses and demonstrates basic knowledge and proficiency required to perform assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position has the flexibility to offer weekend, night, and day shifts. ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Investigate, document and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services.
  • Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time.
  • Trouble ticket management (create, resolve, escalate and manage through to resolution)
  • Develop extensive knowledge of the Company's products and services to better assist customers.
  • Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance.
  • Troubleshoot network events and outages on equipment including: IP routers, ethernet switches, Optical Network Terminals (ONT), M13/SONET multiplexors, DSL and T1 aggregators, etc.
  • Operate in a 24 X 7 Network Operations Center; this includes shift work and off-peak coverage. Updates job knowledge by participating in educational opportunities; reading technical publications, participating in online self-paced training and FirstLight University.
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. QUALIFICATIONS, KNOWLEDGE, and SKILLS:
    • Excellent written and verbal communication skills are required. Detail oriented, highly organized.
    • Strong problem-solving skills.
    • Regular, consistent and punctual attendance. Must be able to work nights and weekends as necessary.
    • Ability to follow instructions, take notes and perform tasks consistently.
    • Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model.
    • Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet).
    • Familiarity with one of the following vendors platforms is a plus: Adtran, Ciena, Cisco, Calix, Telco Systems or Tellabs.
    • Ability to create, test, document and follow processes.
    • Ability to work on-call coverage within scheduled rotation between 7PM to 7AM
    • All shifts scheduled Monday thru Friday weekly EDUCATION and/or EXPERIENCE:
      • Bachelor's Degree in a technical field with 2-3 years relevant telecommunications experience or Associate's Degree in a technical field with network related coursework
      • 1-5 years relevant telecommunications experience. CERTIFICATES, LICENSE, REGISTRATIONS:
        • CCNA or similar level industry certification preferred but not required. We offer a competitive base salary as well as an outstanding benefits package including health, dental, vision, and life insurance, short-term and long-term disability, 401(k) with company match, tuition reimbursement, paid training, and paid time off.

Keywords: FirstLight, Portsmouth , Repair Technician II, Professions , Portsmouth, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Driver - National Dedicated Truck Driver - Class A CDL
Description: APPLY ONLINE BELOW OR CALL 855 548-2691 TODAY br br Earn up to 81,000 per year with this unique and exciting opportunity. You'll earn a weekly base pay with the potential to earn extra pay for (more...)
Company: Schneider
Location: Norfolk
Posted on: 07/24/2019

Class A CDL A Driver - 65,000 Avg Pay! (Virginia Beach,VA)
Description: Class A CDL A Driver - 65,000 Avg Pay - Chesapeake, VA br About the Job: br 60,000-65,000 Average Pay br Generous Benefits Package br WHY JOIN
Company: McLane Company
Location: Virginia Beach
Posted on: 07/24/2019

CDL-A Truck Driver Home Weekly with HIGH MINIMUMS!
Description: Western Express has HIGH PAYING REGIONAL truck driving opportunities now available for Flatbed truck drivers. You will stay close to home and have a consistent route with miles you can count on regardless (more...)
Company: Western Express
Location: Norfolk
Posted on: 07/24/2019

Defense Analyst, Senior with Security Clearance
Description: Job Number: R0060895 Defense Analyst, Senior br Key Role: Identify, analyze, and evaluate complex or highly sensitive systems, policies, processes, or instrumentation related to foreign threats or homeland (more...)
Company: Booz Allen Hamilton
Location: Norfolk
Posted on: 07/24/2019

Web Accessibility Analyst
Description: Working at ICF Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees (more...)
Company: ICF International, Inc
Location: Virginia Beach
Posted on: 07/24/2019

Flatbed Company Drivers- 1+ yr OTR EXP Required
Description: Opportunities Available for FLATBED COMPANY DRIVERSBenefits ul li 0.50 cpm loaded empty li Late-Model Equipment Manuals Autos available li Trucks Governed at 70mph li Extensive Freight (more...)
Company: HVH Transportation
Location: Virginia Beach
Posted on: 07/24/2019

OTR Company Driver- 1 yr OTR EXP Required
Description: Opportunities Available for COMPANY DRIVERS Benefits ul li Competitive Pay Rates li 100 No Touch Freight li 80 Drop Hook Loads li Brand New, Top-Of-The-Line
Company: AMX Alabama Motor Express
Location: Virginia Beach
Posted on: 07/24/2019

Health Benefits Consultant / Trainer - Part-time
Description: The nation's premier private provider of healthcare access in the US is looking for motivated self-starters to enjoy a career with our company. Our healthcare programs are primarily designed to help people (more...)
Company: AmeriplanUSA
Location: Virginia Beach
Posted on: 07/24/2019

35F Intelligence Analyst
Description: 35F Intelligence AnalystJob ID: Job Views: 11Location: VIRGINIA BEACH, Virginia, United StatesZIP Code: 23451Job Category: IntelligencePosted: 07.19.2019Age Requirements: Must be between the ages of 17 (more...)
Company: Army National Guard
Location: Virginia Beach
Posted on: 07/24/2019

OTR CDL A Truck Drivers - Home Weekly!. - McGaheysville
Description: Maust Trucking, Inc. is now hiring OTR CDL A Truck Drivers in Selinsgrove, PA and Harrisonburg, VA. What We Offer: ul li 2,000 Sign On Bonus li Competitive Pay li Home Weekly li Medical (more...)
Company: maust trucking
Location: Virginia Beach
Posted on: 07/24/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Portsmouth RSS job feeds