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Help Desk Analyst

Company: Computer Enterprises, Inc.
Location: Richmond
Posted on: October 21, 2018

Job Description:

CEI has several positions open for Help Desk Analysts in Richmond, VA. In these positions you will be serving as the first point of contact for internal and external staff seeking technical assistance over the phone. The areas of support will be in Microsoft Office products as well as third party application and custom applications, training provided. Responsibilities will include: -Perform remote troubleshooting through diagnostic techniques and pertinent questions-Determine the best solution based on the issue and details provided by customers-Walk the customer through the problem-solving process-Direct unresolved issues to the next level of support personnel-Record events, problems and resolution in a ticketing system **We offer the following shifts** Monday - Friday 7 AM to 3:30 PM EST Monday, Tuesday, Wednesday, Friday 7 AM to 5:30 PM 11 PM to 7:30 AM EST (10 days on, 4 days off) Requirements -At least one year of experience as a help desk technician-Call center experience preferred-Tech savvy and the ability to diagnose and resolve basic technical issues-Proficiency in English-Excellent communication skills-Customer service skills-Background check and drug test required WANT TO LEARN MORE? APPLY TODAY! Who we are: CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements. - provided by Dice Help Desk Analyst

Keywords: Computer Enterprises, Inc., Portsmouth , Help Desk Analyst, Professions , Richmond, Virginia

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