IT Business Analyst with Security Clearance

Company: Capstone Corporation, HQ
Location: Portsmouth
Posted on: March 27, 2020

Job Description:

Overview Capstone Corporation is currently seeking an IT Business Analyst experienced in implementing and supporting the service desk implementation of ITSM best practices, in support of the Norfolk Naval Shipyard (NNSY). This is a full time, temporary position ending May 31st, 2020. This position is located in Portsmouth, VA. Responsibilities * Creates and transitions operations to new and improved processes and procedures for IT Service Desk operations using the ServiceNow platform, as well as the ongoing analysis of process improvement. * Determines stakeholder needs, architect solutions and evaluate high-level design issues relating to platform, enterprise software and integrations with other systems. * Creates requirements, test plans, test cases and testing for any Service Now automation or modifications. * Collects, consolidates and analyzes metrics to facilitate decisions related to service improvements. * Designs, develops and builds Forms/Workflows/Catalog Items/Metrics/Reports/Dashboards based on user requirements. * Observes change and release management processes to fulfill responsibilities. * Provides assistance and resolution to issues/concerns/queries raised by stakeholders. * Monitors the health and performance of ServiceNow, Mobile, and Web application instances. Works on performance optimization for the ITSM / ServiceNow applications. * Works directly with IT teams to evaluate current and future changes to the environment and develop process solutions. * Builds initial project plan and adheres to larger project plans to finish tasks as assigned and updates stakeholders of date/scope/task changes. * Ensures project dependencies are clearly defined, documented and communicated appropriately in terms of time required to complete. * Serves as a liaison between developers and business team members. * Creates detailed documentation to explain, retains and transfers information/knowledge to other teams. Basic Qualifications Minimum education and experience: * Bachelor's degree in Information Technology-related discipline, OR five (5) years of equivalent, relevant experience can be substituted for degree. * Minimum five (5) years of experience related to job responsibilities. Minimum Qualifications: * Demonstrated experience in ITSM, including implementations. * Experience using ServiceNow or similar ITSM tools. * Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution. * Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues. * Experience with development and implementation of ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM applications . * Understands ITSM technical and functional design requirements. .Clearance: * Final Secret clearance. #LI-CAP #ITSM #ITILHAMPTONROADS EEO statement EOE minority/female/disability/veteran

Keywords: Capstone Corporation, HQ, Portsmouth , IT Business Analyst with Security Clearance, Professions , Portsmouth, Virginia