PortsmouthRecruiter Since 2001
the smart solution for Portsmouth jobs

HME Support Rep.

Company: Mommy Jobs Online
Location: Portsmouth
Posted on: July 9, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Portsmouth , HME Support Rep., Other , Portsmouth, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


HR Personnel Assistant
Description: Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of (more...)
Company: Mommy Jobs On Line
Location: Virginia Beach
Posted on: 07/20/2019

URGENT: Babysitting Wanted - Virginia Beach Mother's Helper Opportunity, Seeking Sitter
Description: Hi there my name is Shawn.
Company: Sitter
Location: Virginia Beach
Posted on: 07/20/2019

MOMMY JOBS ONLINE - Stay At Home Moms and Dads Remote Job Openings!
Description: Now hiring remote contractor employees for PT and FT positions Mommy Jobs Online would like for you to become a registered member to access our pre-screened legitimate work at home job resources to (more...)
Company: Mommy Jobs Online
Location: Virginia Beach
Posted on: 07/20/2019


NAVY EXCHANGE LITTLE CREEK) BARBER SUPERVISOR-RFT
Description: NAVY EXCHANGE LITTLE CREEK BARBER SUPERVISOR-RFT United States-Virginia-Virginia Beach Job Summary: Responsible for providing barbering services. Supervises a staff of Barbers in the main Barber Shop (more...)
Company: Navy Exchange Service Command
Location: Virginia Beach
Posted on: 07/20/2019

Get New Painting Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Virginia Beach
Posted on: 07/20/2019

MJOL Affiliate Marketer
Description: Join Mommy Jobs Online the largest affiliate marketing community and training website on the internet, and discover the freedom of making money online Earn money working from home online Job Description: (more...)
Company: Mommy Jobs Online
Location: Virginia Beach
Posted on: 07/20/2019

At Home Email Marketing Processor
Description: Mommy Jobs Online mommyjobsonline.com is needing remote contractors that is able to send out our daily email marketing campaigns. This is a fun, busy and easy job with a career advancement and growth (more...)
Company: mommy Jobs Online
Location: Virginia Beach
Posted on: 07/20/2019

Bid On Local Landscaping Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Virginia Beach
Posted on: 07/20/2019

Hair Stylist - Nimmo Parkway
Description: Stylist br br At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in (more...)
Company: Great Clips
Location: Virginia Beach
Posted on: 07/20/2019

Work from home
Description: Seeking people to work from home for a solid healthcare company. Never any cold
Company: Ameriplan
Location: Virginia Beach
Posted on: 07/20/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Portsmouth RSS job feeds