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Member Service Coordinator

Company: Northeast Credit Union (NH)
Location: Portsmouth
Posted on: June 14, 2019

Job Description:

Are you interested in applying your customer service skills to further your career? Do you enjoy working in a collaborative, fun environment? This role is a great step for anyone interested in a banking career and looking to grow their knowledge. Hours: 24 per week. Schedule may vary based on branch needs Monday through Friday, and includes Saturday mornings. Must be able to work Wednesday and Thursday.

  • Greet members entering the branch. The Role: Provide members and potential members' complete information requested in a helpful, efficient manner. Actively promotes Northeast Credit Union products and services in order to satisfy member's financial needs personally or by referral. Builds and retains member relationships, through service quality and member needs satisfaction. Adhere to and uphold NECU Service Standards and values. A Day in the Life:
    • Determine the nature and extent of each member's financial needs and provide information concerning credit union services that meets those needs in a responsive and confident manner.
    • Assist members in completing service requests. Document and perform necessary account maintenance to correct member account errors when appropriate and notify the member of any action taken.
    • Prepare loan packages for closing, and ensure all necessary documents are completed.
    • Perform clerical and loan processing and related functions accurately and completely, ensuring 100% quality of loan packages to comply with all requirements.
    • Adhere to operational controls including legal & regulatory procedures to ensure the safety and security of member and credit union assets.
    • Perform other job related duties as assigned. We can offer you:
      • Training to support your career goals.
      • The chance to make a difference in your community, through day-to-day interactions and volunteerism.
      • Career growth opportunities.
      • Incentive programs that reward your accomplishments.
      • Paid vacation and holidays.
      • 401(k) plan with employer contributions up to 11%.
      • Comprehensive medical/dental/life benefits.
      • Tuition assistance. The Qualifications:
        • Six months to two years of similar or related experience.
        • A high school education or GED.
        • Outstanding written and verbal communication skills.
        • Strong attention to detail.
        • Cash handling skills preferred.
        • Ability to ask effective questions and provide solutions to member issues.
        • Excellent problem-solving and analytical skills.
        • Must be courteous and professional.
        • Able to work branch hours. Other Requirements: Occasional travel will be required for ongoing training, meetings and/ or to provide branch support. Equal Opportunity Employer

Keywords: Northeast Credit Union (NH), Portsmouth , Member Service Coordinator, Other , Portsmouth, Virginia

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