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Video Teller

Company: Northeast Credit Union (NH)
Location: Portsmouth
Posted on: March 9, 2019

Job Description:

Northeast Credit Union has a new position physically based in our Contact Center for a Video Teller. This is not a remote/work-from-home position.
Through video transmission via the Interactive Teller Machines (similar to an ATM, but with an interactive screen) you will process a variety of financial transactions including, but not limited to, deposits, withdrawals, payments, and transfers.
The successful candidate will have prior Teller or Contact Center experience in a customer-focused environment and can provide courteous, friendly and professional assistance to our members and their team.
The employee should be technically savvy, proficient at multi-tasking, and have knowledge of all retail products and services while having a focus on customer satisfaction and retention. Pay: Starting at $17 per hour.
A Day in the Life:

70% Assist members and potential members with interactive transactions through the Interactive Teller Machine (ITM). Deliver exemplary member service as a role model within the department and be a member advocate. Cross-sell credit union products and services.

15% Assist members through e-commerce channels (email, online banking message center) while delivering a one contact resolution environment. Assist the Contact Center by reviewing new membership applications and account maintenance documents.

10% Participate in all required training and adhere to written policies and procedures of the credit union including BSA, OFAC and security.

5% Perform other job related duties as assigned.

We can offer you:

---Training to support your career goals.
---The chance to make a difference in your community, through day-to-day interactions and volunteerism.
---Incentive programs that reward your accomplishments.
---Career growth opportunities.
---Paid vacation and holidays.
---Comprehensive medical/dental/life benefits.
---401(k) plan with employer contributions up to 11%.
---Tuition assistance.

The Qualifications We Are Looking For:

---At least three year of similar or related experience.
---Prior teller or contact center experience.
---The successful candidate will be a self-starter who is technically proficient.
---Ability to clearly communicate the proper use of the interactive teller machines, handling member's objections and anxiety to new technology.
---Able to use multiple software applications while maintaining video line-of-site with the member during the transaction. Must be comfortable working 'on-screen'.
---Excellent verbal and written communication skills.
---Outstanding customer service skills.
---Good organizational skills with proven ability to multi-task. This position requires the individual to use two separate computer systems simultaneously to conduct transactions while maintaining video line-of-site with the member during the transaction.
---Ability to recognize and resolve member issues promptly, using courtesy and tact.
---Punctuality and consistent work attendance is required.
---High school diploma or GED.

Equal Opportunity Employer

Keywords: Northeast Credit Union (NH), Portsmouth , Video Teller, Other , Portsmouth, Virginia

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