PortsmouthRecruiter
the smart solution for Portsmouth jobs

Customer Care Associate

Company: Conduent
Location: Richmond
Posted on: September 19, 2018

Job Description:

DescriptionConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. Purpose: ---Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care. ---Using a computerized system, responds to customer inquiries in a call center environment. ---To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency. ---The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support. Scope: General: ---Entry Level with little or no prior work experience ---Acquires basic skills to perform routine tasks ---Work is routine and requires minimal problem resolution ---Completes work with limited autonomy ---Works with either close supervision or under clearly defined procedures Primary Responsibilities: ---Responds to telephone inquiries and complaints using standard scripts and procedures ---Gathers information, researches/resolves inquiries and logs customer calls ---Communicates appropriate options for resolution in a timely manner ---Informs customers about services available and assesses customer needs ---Prepares standard reports to track workload, response time and quality of input Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, Portsmouth , Customer Care Associate, Other , Richmond, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Work From Home - PT/FT Positions Available
Description: Are you looking for a career change Are you looking just to supplement your income The nations premier provider of health care access in the US is looking for motivated self-starters to enjoy a career (more...)
Company: Professional Home Career Advantage
Location: Hampton
Posted on: 10/17/2018

Currently looking for self-motivated individuals to work from home
Description: Currently looking for self-motivated individuals to work from home for solid healthcare company. No telemarketing or cold calling
Company: Ameriplan Corporation
Location: Portsmouth
Posted on: 10/17/2018

IT Specialist with Security Clearance
Description: Job Number: R0038840 IT Specialist Key Role: Conduct individual and group training sessions, demonstrate how to use computer programs, and analyze and evaluate training program outlines, training manuals, (more...)
Company: Booz Allen Hamilton
Location: Suffolk
Posted on: 10/17/2018


Now Interviewing - PT/FT Positions!
Description: Currently interviewing professional individuals to join our award winning team. This is a solid company that offers top
Company: Professional Career Advantage
Location: Virginia Beach
Posted on: 10/17/2018

Currently looking for self-motivated individuals to work from home
Description: Currently looking for self-motivated individuals to work from home for solid healthcare company. No telemarketing or cold calling
Company: Ameriplan Corporation
Location: Virginia Beach
Posted on: 10/17/2018

Resident Care Associate
Description: Job ID 2018-4284 Type Regular Full-Time of Openings 4 Category Resident Care Commonwealth Senior Living at Churchland House Overview Do you love being a caregiver and have a sincere passion for working (more...)
Company: Commonwealth Senior Living
Location: Portsmouth
Posted on: 10/17/2018

Uber Driver Partner - Supplement Your Income
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber
Location: Virginia Beach
Posted on: 10/17/2018

Gymnastics Coach
Description: CORE Kids Academy is looking for motivated individuals who love the sport of gymnastics to coach a range of levels and
Company: CORE Kids Academy
Location: Richmond
Posted on: 10/17/2018

Work From Home - PT/FT Positions Available
Description: Are you looking for a career change Are you looking just to supplement your income The nations premier provider of health care access in the US is looking for motivated self-starters to enjoy a career (more...)
Company: Professional Home Career Advantage
Location: Virginia Beach
Posted on: 10/17/2018

Uber Driver Partner (Get Paid Weekly)
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber
Location: Virginia Beach
Posted on: 10/17/2018

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Portsmouth RSS job feeds