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Customer Service Representative

Location: Portsmouth
Posted on: March 16, 2023

Job Description:

Customer Service Representative

TWO MEN AND A TRUCK - Norfolk is still growing. We have multiple opportunities available for our sales department. Join our team and help us Move People Forward -! WE BELIEVE: Hire for attitude and train for skill!


* Starting Pay: $17 / hour + monthly bonuses
* Earn monthly bonuses! Potential to earn uncapped bonuses based on sales performance and ability to close the sale!
* Benefits! Medical insurance, dental, vision, 401(k), paid time off and much more---
* Get paid to work with friends! Get hired, refer a friend, and earn up to $600!
* Job variety! Meet new people and advance your skill set!


We're looking for an experienced representative responsible for growing sales by engaging customers, closing the sale, and finding a solution for your customers upcoming move day. This is a great role for those who are self-starters, goal oriented, and enjoy a fast-paced work environment where no two days look the same!

* Provide positive energy and top-notch customer service.
* Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK - services
* Asks open-ended, probing questions to determine customer requirements and expectations
* Input customer information accurately into move software to create an estimate
* Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability, or customer specifications
* Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK - and effectively oppose any customer objections
* Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction
* Contribute to the success of the TEAM
* Be Your Best and Have Fun!


Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.

* Excellent customer service skills and strong problem solving ability
* Professional attitude and demeanor with an optimistic outlook on life
* Exceptional communication, organization, and time management skills
* High school diploma or general education degree (GED) is required. Associates degree in related field is preferred
* Must be willing to submit to pre-employment background check and drug screen
* A minimum of one year of inside sales or customer service is required; outside sales and/or TWO MEN AND A TRUCK - or moving industry experience is preferred
* Computer skills; familiar with Microsoft Office and ability to learn new programs


We're Hiring!

4007 Seaboard Ct #7

Portsmouth, VA 23701

United States

How to get here


Ready to join the Norfolk team?

Apply Now

Keywords: TWO MEN AND A TRUCK, Portsmouth , Customer Service Representative, Other , Portsmouth, Virginia

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