IT Specialist - Help Desk

Company: The Henry M. Jackson Foundation for the Advancemen
Location: Portsmouth
Posted on: March 16, 2023

Job Description:

Join the HJF Team!The Henry M. Jackson Foundation for the Advancement of Military Medicine (HJF) is a nonprofit organization dedicated to advancing military medicine. We serve military, medical, academic and government clients by administering, managing, and supporting preeminent scientific programs that benefit members of the armed forces and civilians alike.Since its founding in 1983, HJF has served as a vital link between the military medical community and its federal and private partners. HJF's support and administrative capabilities allow military medical researchers and clinicians to maintain their scientific focus and accomplish their research goals.This position will be in support of the Navy and Marine Corps Public Health Center's (NMCPHC) EpiData Center (EDC), located in Portsmouth, VA. This position will support the EDC as an IT Specialist serving in a help desk type capacity. This role will require alternative work schedules which may include weekend and evenings.EDC provides data analysis for public health surveillance for Navy and Marine Corps members and dependents.The EDC is the Department of Navy subject matter experts in surveillance related to communicable diseases, drug resistant organisms, occupational and environmental epidemiology, and deployment related health conditions. In addition to surveillance activities, the EDC conducts investigations and studies, supports field experts in outbreak investigations, provides epidemiologic and data consultation, and study design support.HJF is seeking an IT Specialist - Help Desk to provide support to employees or internal customers in resolving complex or escalated technology issues. Ensures the proper day-to-day operation of internal technology applications and equipment. Troubleshoots software and hardware issues on laptops, desktops, tablets, smartphones, servers, and/or network equipment. Performs updates, repairs, upgrades, backups, and other maintenance tasks. May also handle phone and email assistance.Responsible for the day-to-day operation of request and incidents that are facilitated via the Service Desk to support HJF employees. This includes support of Mac/PCs, Printers, Network connectivity, and Telephony and Audio/Video collaboration systems.ResponsibilitiesAssists in collecting new requirements for development to meet customer's needs.Assists in resolving complex IT program and implementation issues, especially with cross platform data and IT systems that require coordination and compatibility.Provides suggestions as appropriate on situations requiring changes in resources, impacts on established policies, broad program goals, or projected timetables.Analyzes and refines customer requirements, translating requirements into applications revisions and upgrades.Designs user interfaces and works with customers to test applications and assures software and systems quality and functionality.Evaluates new applications software technologies.Writes and maintains program documentation.Ensures that the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software services.May perform other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.Required Knowledge, Skills and AbilitiesExperience with testing and troubleshooting web applications required.Strong skills with Microsoft Office Suite required.Experience in providing technical help desk support to end users and customers required.Experience writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides preferred.Experience with Disease Reporting System Internet (DRSi), Electronic Deployment Health Assessment (eDHA), and Health Risk Assessment (HRA) preferred.Work Environment This position will take place primarily in an office setting. Education and ExperienceAssociate's Degree or higher.Minimum of 3-5 years of experience required. Must have at least 2 years in an IT environment.All HJF employees are required to be fully vaccinated against COVID-19. Proof of vaccination or an approved religious or medical accommodation will be required.Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, education and credentials, a criminal background check, and a department of motor vehicle (DMV) check if applicable.Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.

Keywords: The Henry M. Jackson Foundation for the Advancemen, Portsmouth , IT Specialist - Help Desk, Other , Portsmouth, Virginia