Noblr - Claims Quality Assurance Advisor Lead (Remote)
Posted on: August 4, 2022
Purpose of JobJoin the team that's helping better drivers to
earn better car insurance rates. Noblr, now a USAA company, is
smart, app-powered car insurance that empowers its members to
personalize their monthly car insurance rates using their
smartphones. Our members log their trips with the Noblr app, get
driving insights that help them continuously improve, and earn
rewards for responsible driving.
Responsible for developing and implementing quality
assurance/control programs to ensure effective and efficient
policies, processes, and procedures are aligned and followed.
Conducts quality reviews and delivers results to appropriate
stakeholders and develops action plans for success.Job
RequirementsAbout USAAUSAA knows what it means to serve. We
facilitate the financial security of millions of U.S. military
members and their families. This singular mission requires a
dedication to innovative thinking at every level.Primary
- Identifies and manages existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled. - -
- Follows written risk and compliance policies, standards, and
procedures for business activities.
- Uses expert knowledge to provide guidance in the design,
assessment, implementation and/or administration of highly complex
quality assurance/control programs, practices and policies.
- Identifies and evaluates quality standards, measurements, and
process improvements to ensure effective and efficient business
- Designs, directs, and executes quality assurance/control
programs, and provides guidance, oversight, and communication on
quality program decisions.
- Applies advanced principles, theories, and concepts of quality
methods and tools to identify, analyze, improve, and implement
- Recommends and facilitates policy and procedural changes.
Develops quality standards and ensures alignment with internal
practices and regulatory requirements.
- Evaluates and oversees success measurements. Manages the
development and implementation of training programs and materials
to meet quality requirements, ensure compliance with legal
standards, and align with CoSA/LOB and Enterprise strategy.
- Consults with business stakeholders and advises senior
management on review results, trends, studies, and initiatives, and
recommends courses of action.
- Serves as a primary resource for escalated issues of an unusual
nature and may provide coaching to team members as needed.When you
apply for this position, you will be required to answer some
initial questions. - This will take approximately 5 minutes. - Once
you begin the questions you will not be able to finish them at a
later time and you will not be able to change your
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 8 or more years progressive operations or process
- 4 years of quality assurance, control or quality improvement
- Expert knowledge and experience in analyzing data, identifying
trends, and influencing decisions on recommended strategies to
- Demonstrated knowledge of regulatory laws and best
- Proficient in all aspects of Auto Claims handling to include
and not be limited to Bodily Injury, First Party Benefits, Coverage
analysis, Liability analysis, and Material Damage expertise
including the ability to review and audit vehicle estimates.
- Experience serving as a primary resource for all Auto Claims
audit reporting as well as preliminary audit creation documents.The
above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.Compensation:USAA has an effective
process for assessing market data and establishing ranges to ensure
we remain competitive. You are paid within the salary range based
on your experience and market position. The salary range for this
position is: $97,200.00 - $175,000*(this does not include
geographic differential it may be applied based on your work
location)Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors. *Geographical Differential:
Geographic pay differential is additional pay provided to eligible
employees working in locations where market pay levels are above
the national average. - Shift premium: will be addressed on an
individual-basis for applicable roles that are consistently
scheduled for non-core hours. - -Benefits:At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. - These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. - Additionally, our career path planning and continuing
education assists employees with their professional goals. Please
click on the link below for more details.Relocation assistance is
NOT available for this position.
Keywords: USAA, Portsmouth , Noblr - Claims Quality Assurance Advisor Lead (Remote), Other , Portsmouth, Virginia
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