Senior Property Adjuster (Field)
Company: USAA
Location: Portsmouth
Posted on: August 4, 2022
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Job Description:
Purpose of JobLet's do something that really matters.We have an
important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a meaningful way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special!It is all about learning and
growing.Our Senior Field Property Adjuster role may be the career
for you. There's a lot to learn, but the journey is mapped out. Our
comprehensive, fully paid six week training program including class
discussions, hands-on training, e-learning modules, and instructor
led guidance to help you support our membership independently. This
positions is available for experienced Senior Field Property
Adjusters in the Williamsburg, VA area. As a field adjuster, you
will serve members impacted by catastrophe events with a primary
focus on wind and hail events.Job RequirementsAs a Senior Field
Property Insurance Adjuster, you will work within established
guidelines and framework to investigate, evaluate, negotiate, and
settle moderate to large loss complex property content insurance
claims presented by or against our members. You will confirm and
analyzes coverage, recognize liability exposure and negotiate
equitable settlements in compliance with all state regulatory
requirements.Field Property Adjusters focus on using technology and
desk adjusting for a virtual first approach to inspections and
claims handling. USAA also provides a company vehicle to physically
inspect losses within your locally assigned territory. Field
Adjusters may travel outside of their local territory to respond to
claims in other regions when needed. This is an hourly, non-exempt
position with paid overtime available.Primary Responsibilities:
Identifies and handles existing and emerging risks that stem from
business activities and the job role.Ensures risks associated with
business activities are effectively identified, measured,
monitored, and controlled.Follows written risk and compliance
policies and procedures for business activities.Handle assigned
claims' caseload comprised of claims with complex damages including
specialty claims. Updates initial reserve levels.Partners with
vendors and internal business partners to facilitate complex
claims. May also involve external regulatory coordination to ensure
appropriate documentation and compliance.Investigates claim damages
by conducting research from various sources, including the insured,
third parties, and external resources.Proactively identifies and
engages in additional confirmation of potential discrepancies
involving complicated situations.Identifies coverage concerns,
reviews prior loss history, determines and creates Special
Investigation Unit (SIU) referrals, when appropriate.Figures out
coverage through analyzing information involving complex policy
terms and contingencies.Communicates with insured about coverage or
any issues that involve additional information or considerations
regarding settlement amount.Resolves and negotiates complex claims
settlement and makes recommendations to management for settlement
amounts outside of authority limits.Maintains accurate and current
claim file documentation throughout the claims process for complex
claims.Proficient knowledge of estimating technology platforms to
prepare claims estimates in order to manage complex property
insurance claims.Serves as a resource for less experienced staff,
providing informal coaching as appropriate.Recognizes and solves
obstacles that occurs in the claims process without supervisory
approval.May require limited travel to resolve claims and conduct
in-person inspections.Minimum Requirements:High School Diploma or
GED2 years' relevant property claims adjusting experience of
moderate complexity that includes writing estimates involving
dwelling and structural damagesSuccessfully acquire Property &
Casualty (P) adjuster license and state registrations within 90
days of hireProficient knowledge of Xactimate or similar estimating
platformAdvanced knowledge estimating losses of moderate
complexityProficient knowledge of property claims contracts and
interpretation of case lawProven negotiation, investigation,
communication and conflict resolution skillsAbility to travel
50-75% of the year (local & non-local) and/or work catastrophe duty
when neededDeveloping knowledge of residential
constructionPreferred Requirements:Prior experience adjusting
property claims using virtual technologiesPrior property field
adjuster experience handling DWG, APS and ALE adjustmentsIndustry
designations such as AINS, CPCU, AIC, SCLA (or actively
pursuing)Xactimate Level 1 and/or Level 2 certificationPrior
deployments in support of catastrophesCurrently hold an active
Adjuster LicenseCurrently reside within or have the ability to
self-relocate within the Williamsburg, VA areaBachelor's degreeUS
military service or military spousePhysical Demand Requirements:May
require the ability to crouch and stoop to inspect confined spaces,
to include attics and go beneath homes into crawl spaces.May need
to meet all USAA safe driving requirements including verification
of driving record through MVR & possession of valid driver's
license.May require the ability to lift a minimum of 35 pounds to
include lifting a ladder in and out of the trunk of a car.May
require the ability to climb ladders and traverse roofs, this
includes the ability to work at heights while inspecting roofs and
attics.Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The hiring range for this position
is: $60,300.00 -$108,600.00Employees may be eligible for pay
incentives based on overall corporate and individual performance or
at the discretion of the USAA Board of Directors.Geographical
Differential: Geographic pay differential is additional pay
provided to eligible employees working in locations where market
pay levels are above the national average.Shift premium: Addressed
on an individual basis for applicable roles that are consistently
scheduled for non-core hours.Benefits: At USAA our employees enjoy
best-in-class benefits to support their physical, financial, and
emotional wellness. These benefits include comprehensive medical,
dental and vision plans, 401(k), pension, life insurance, parental
benefits, adoption assistance, paid time off program with paid
holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals.To see
details on our outstanding benefits, visit USAA Total
Rewards.Relocation assistance is not available for this
position.
Keywords: USAA, Portsmouth , Senior Property Adjuster (Field), Other , Portsmouth, Virginia
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