Inside Property Adjuster - Mid-Level (Remote)
Posted on: January 13, 2022
Purpose of Job We are seeking experienced Property Adjusters to
join our growing team. This is an exciting opportunity to join our
military friendly workplace serving our Members. The ideal
candidates for these opportunities should possess strong virtual
estimating skills for minimal/low severity losses and/or reconcile
estimates and adaptable to working in a telephone concentrated
environment without physical inspection.
Multiple positions are available in any USAA office or working from
Within defined guidelines and framework, investigates, evaluates,
negotiates and settles moderate to complex property insurance
claims presented by or against our members. Confirms/analyzes
coverage, recognizes liability exposure and negotiates equitable
settlement in compliance with all state regulatory requirements.
Recognizes and empathizes with members' life events, as
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
Identifies and manages existing and emerging risks that stem from
business activities and the job role.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
Manages assigned claims caseload comprised of claims with moderate
to complex damages. Updates initial reserve levels dictated by
complexity. Leverages digital platform(s) to prepare estimates.
Partners with vendors and internal business partners to initiate
inspections and facilitate moderately complex claims
Investigates claim damages by conducting research from various
sources, including the insured, third parties, and external
resources. May identify and resolve potential discrepancies
resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history,
determines and creates Special Investigation Unit (SIU) referrals,
Determines coverage through analyzing investigation information
involving moderate to complex claim recommendation and
Communicates with insured about coverage and any issues that arise.
Determines and negotiates settlement amounts for damages
Maintains accurate and current claim file documentation throughout
the claims process for moderate to complex claims.
Proficient knowledge of estimating technology platforms. Utilizes
platforms to prepare claims estimates in order to handle moderate
to complex property insurance claims.
Supports workload surges and/or Catastrophe (CAT) operations as
needed to include working significant overtime; may involve
deployment travel during designated CATs.
Recognizes and solves obstacles that can occur in the claims
process without supervisory approval.
High School Diploma or General Equivalency Diploma
1 year of relevant property claims adjusting experience or 2 years
relevant claims adjusting experience.
Successfully acquire Property & Casualty (P&C) adjuster license
and state registrations within 90 days of hire.
Developing knowledge of XactAnalysis, Xact Contents, or similar
tools and platforms.
Developing knowledge of property claims contracts and
interpretation of case law.
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not be able to change your responses.
Strong estimate writing skills using Xactimate, Claims X or virtual
2+ years relevant residential property claims adjusting experience,
to include personal property and dwelling
In office property claims handling experience
Experience scoping the loss, writing an estimate, and managing
Knowledge of homeowner property policies and endorsements
Currently hold an active Adjuster license
Prior experience working directly for a standard insurance
Demonstration of pursuit of insurance related self-development
(i.e. insurance designation)
Experience in a call center environment
Service in the US Military or Military Spouse
Availability to work a flexible schedule Monday - Friday with
availability for occasional evenings and weekends as business need
dictates. Typical hours are 9:00 am - 5:30 pm local time. This is
an hourly, non-Exempt position with paid overtime available.
Work from home member contact employees must have access to minimum
broadband internet connection standards as defined by CTDO. Current
requirements are as follows:
Bandwidth must have minimum capability of consistent speeds of 25
Mbps download and 5 Mbps upload.
Wireless and Satellite coverage is currently not approved.
Must be able to provide workspace at home that is safe, suitable
for work, and provide a distraction free environment from
background noises that may distract a member or internal USAA
In some roles you will be expected to use a webcam for training,
please be prepared every day to turn on your webcam USAA
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market position. The salary range for this position is: $46,000 -
$82,900*(this does not include geographic differential it may be
applied based on your work location)
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
- Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.Shift
premium: will be addressed on an individual-basis for applicable
roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is not available for this position.
Keywords: USAA, Portsmouth , Inside Property Adjuster - Mid-Level (Remote), Other , Portsmouth, Virginia
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