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566 Patient Services Specialist

Company: CVP Physicians
Location: Portsmouth
Posted on: January 6, 2022

Job Description:

Job DetailsJob Location3303 - TEC Portsmouth - Portsmouth, VAPosition TypeFull TimeEducation LevelHigh SchoolJob ShiftDayDescriptionSUMMARY Ensure complete patient registration and the integrity of the patient chart. Act as a patient resource and clinic liaison. Position requires patient, physician, staff, vendor contact, and general public in person or telephonic contact. Representatives must exhibit pleasant voice, good manners, be professional in conduct, and have the ability to listen. Demonstrates quality patient service during interactions with patients, coworkers, and vendors:--- Exhibits a positive attitude and is flexible in accepting work assignments and priorities--- Meets attendance and tardiness expectations--- Is dependable; follows policies and procedures--- Maintains professionalism in interactions with patients and coworkers--- Performs quality work and consistently exhibits initiativeESSENTIAL DUTIES AND RESPONSIBILITIESProfessionalism: Greets patients immediately upon arrival. Consistently strives to enhance the patient experience by smiling and maintaining a courteous, professional demeanor.Process: Confirms or updates patient demographics, email address, employer and occupation during check in process. Follows department ID verification protocols. Enters or confirms referring providers PCP, external OD or other specialists as appropriate.Insurance and Eligibility: Reviews and confirms patient insurance information and scans card as needed. Checks eligibility in real time Phreesia or other means as necessary and follows any flags or prompts to ensure that insurance is active for date of service.Financial: Consistently collects copayments, past due balances and payments on account. Refers patients to financial counselors to assist with collection concerns, payment plans and patient assistance program enrollment. Notes information regarding payments in PM system chart notes when appropriate.Tracking: Accurately tracks patients in NextGen and directs patients to the designated reception area.Scheduling: Schedules patients for all follow up appointments, testing, and consults as ordered by the provider. Consistently ensures that the patient is scheduled for the correct date, location and with the appropriate provider. Follows clinical department protocols for scheduling. If scheduling takes place in person upon check out, completes the autoflow process in NextGen PM.Patient Satisfaction: Assist patients with questions, comments and complaints. Enlist manager involvement, as appropriate, in an effort to resolve concerns prior to patient leaving the center.Administrative Tasks: Files, scans and secures patient documents daily. Consistently reviews and ensures that patient name and MRN are recorded on all patient forms and that forms requiring a signature have been signed before being scanned/filed or sent to the HIM Department.Deposits: Ensures that deposit is balanced and all monies collected are recorded appropriately prior to closing daily. Money is to be locked in department safe before leaving at the end of shift.Professional Appearance and Standards: Follows all department dress code standards. Follows department policy for cellphone usage during patient hours.Other duties as assigned.JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. EDUCATION AND/OR EXPERIENCEHigh School diploma, with computer coursework. Associate degree preferred.At least one-year office experience required.Medical office/front desk experience preferred.Must have good computer skills.CERTIFICATES, LICENSES, REGISTRATIONSN/APHYSICAL DEMANDS Indicate the amount of time spent for each activity required as it relates to the essential functions.Physical Requirements% of TimeLBSPhysical Requirements% of TimeLBSBending25Vision close/distance100Carrying2525Vision color vision100Climbing10Vision depth perception100Driving5Vision peripheral vision100Grasping10Vision ability to adjust focus100Hearing100Stooping20Lifting1025Walking100Pulling525Writing/Typing80Pushing525Speaking100Reaching60Fine Motor Skills100Sitting100Use of Hands100Standing10Other (please describe)Location: Work takes place in a normal office environment. Depending on location, will be required to participate in a Saturday work rotation generally consisting of a five-hour shift. Travel to other CVP locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.DISCLAIMER This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

Keywords: CVP Physicians, Portsmouth , 566 Patient Services Specialist, Other , Portsmouth, Virginia

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