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Customer Service Representative

Company: Aerotek
Location: Portsmouth
Posted on: February 23, 2021

Job Description:

Description:Aerotek is currently looking for 3 CSRs to bring on to join a local well known client. These positions are an opportunity for these folks to prove themselves and earn an opportunity to go perm. They are contract to hire.This is most all inbound calls and these people will be mainly processing payments for toll debts. Must be comfortable dealing with irate customers sometimes. Call volume is roughly 40 calls per dayThis company has specialize departments. for disputes. escalations, etc .POSITION SUMMARY:Responsible for providing excellent customer service via the phone, email, face to face, mail, and/or social media in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, payments, products, and services. Completes and maintains related reports, records, and files. ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES: 1. Assumes responsibility for the effective and professional completion of Customer Care Representative functions.a. Receives customer telephone questions and complaints in a professional manner.b. Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Customer Care Supervisor.c. Provides general information to customers on Company policies, procedures, and programs.d. Provides basic information to customers on accounts, orders, payments, products, and services.e. Performs basic maintenance functions on accounts.f. Maintains and projects the Company's professional reputation.2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.a. Completes weekly Customer Service statistical reports.b. Keeps supervisor informed of area activities and significant problems.c. Completes required reports and records accurately and promptly.d. Attends and participates in meetings as required.3. Assumes responsibility for related duties as required or assigned.a. Assists other departments as necessary.b. Performs related clerical duties as needed.c. Keeps work area clean, secure, and well maintained.d. Actively and professionally cross sells Company products and services.PERFORMANCE MEASUREMENTS:1. Care Representative functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.2. Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved.3. Accurate and complete information about E-ZPass and services is provided to customers.4. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisor is informed of activities.5. Required reports and records are accurate, complete, and timely.6. The Company's professional reputation is conveyed and maintained.Additional Skills & Qualifications:1 year of experience in a call center environment at least. Ideally 2 yearsMUST HAVE internet access to work from home About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Portsmouth , Customer Service Representative, Other , Portsmouth, Virginia

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