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E-Commerce Systems Administrator

Company: Massimo Zanetti Beverage USA
Location: Portsmouth
Posted on: October 14, 2019

Job Description:

Come join our E-Commerce team and work in the exciting world of coffee!
Massimo Zanetti Beverage USA (MZB-USA) is the largest fully integrated coffee company in the US delivering innovative solutions for the home, office, and foodservice with a long tradition of exceptional quality. Owned by MZB Group, one of the largest coffee groups in the world, our portfolio consists of globally-recognized brands such as Segafredo Zanetti-- Coffee and Espresso, Chock full o'Nuts--, and Kauai-- Coffee where we operate one of the most sophisticated sustainable coffee farms in the world.
We're looking for someone to join our team who is as passionate about coffee & our customers as we are!
Position Summary
Reporting to the Sr. Manager of E-Commerce, the person in this role will have full ownership of MZB-USA's E-Commerce business as it relates to systems and content management. The E-Commerce Systems Administrator will be responsible for monitoring all day-to-day operations within MZB's E-Commerce platform including development, maintenance, support and analysis functions. The ideal candidate must be a self-starter with strong troubleshooting and root cause analysis capabilities, as well as strong communication skills which are needed to partner with internal and external support team members.
Responsibilities

  • Manage all aspects of MZB-USA's E-Commerce business system at multiple environmental levels (Development, QA, Staging, Production)
  • Plan, define and implement E-Commerce system updates, changes, and functional improvements
  • Maintain full ownership of website content management while ensuring E-Commerce platform is consistent with MZB USA brand guidelines - i.e. photography and relevant content, posting/displaying of the items, ensure that all links are working, updating the database, and maintaining unprecedented customer service
  • Assist with the development and implementation of a comprehensive E-Commerce marketing plan including Social Media Strategies and digital marketing plan
  • Manage and execute multiple E-Commerce initiatives and promotional campaigns while partnering with design agency for e-blast development and coupon management
  • Partner with IT on day-to-day technical operations and systems integration (E-Commerce, ERP, etc.)
  • Identify system problems and communicate accordingly for timely resolution
  • Coordinate with Warehouse team on order fulfillment and customer service
  • Conduct analysis of performance reports to provide recommendations on E-Commerce business & system improvements
  • Assist Customer Service in resolving escalated issues related to consumer orders and fulfillment
  • Provide support to Customer Service when needed, such as placing new orders, responding to calls and emails, participating in live chats and order issue resolution
  • Participating in task forces and committees as requested
  • Performing special projects and other responsibilities as assigned
    Qualifications/Skills/Knowledge Requirements
    • BA/BS degree preferred or equivalent work experience (2-4 years)
    • Prior experience in Systems Administration of large-scale E-Commerce platforms; understanding of the Miva Merchant & Ship Station platforms a plus
    • Prior experience in Direct Marketing/E-Commerce functions including the development and support activities for content management systems, E-Commerce solutions, and Social Media campaigns
    • Must possess knowledge of Digital Marketing solutions available with focus areas on web design & development, social media, mobile, E-Commerce and marketing automation
    • Proficiency in Adobe Illustrator/ Photoshop experience a plus
    • Strong analytical skills including experience with Google Analytics, reviews, conversion rates, SEO, and other key metric analysis tools that can optimize performance, drive improved functionality, improve conversion optimization and track improvements through core KPIs and reporting
    • Must be able to manage and complete multiple project assignments with high level of detail and accuracy
    • Strong ability to maintain constructive working relationships with people at all levels of the organization (both internally and externally) while resolving problems
    • Excellent Computer skills including Word, Excel, Outlook, and ERP or similar systems experience
      This position offers great benefits and a bonus!

Keywords: Massimo Zanetti Beverage USA, Portsmouth , E-Commerce Systems Administrator, IT / Software / Systems , Portsmouth, Virginia

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