Desktop Technical Support Analyst 3
Company: STI
Location: Richmond
Posted on: April 1, 2026
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Job Description:
Desktop Technical Support Analyst 3 Richmond, VA/On-Site 6
Months This role is 100% on site from Day 1, with some (10%) travel
to remote sites in the Richmond/Hampton Roads area Initial Virtual
IV but will require an IN PERSON IV as follow up Pls note: Manager
may do initial Virtual IV but will require an IN PERSON IV as a
follow up before and offer is made. Before submitting: This role is
100% on site from Day 1, with some (10%) travel to remote sites in
the Richmond/Hampton Roads area, to support remote benefits offices
on occasion. Any required travel will be reimbursed. The candidate
will need to provide their own reliable transportation and have a
valid driver's license. ABOUT THE ROLE Need a skilled
Desktop/Technical Support Technician to support the Department of
Veterans Services' (DVS) Sitter & Barfoot Veterans Care Center,
which is a medical facility that has about 200 IT devices
(desktops, laptops, and printers, mobile phones). The candidate
will assist DVS IT Management with integration, management, and
support of the Information Technology program for the Veterans Care
Center (VVCC) and some remote Veterans Benefits sites. The
Candidate will independently provide IT administration and
technical support for agency specific software and hardware
systems. This position requires the following skills: -Knowledge on
setup, configuration, and maintenance of PC desktops, laptops, and
related peripheral devices (printers, scanners, etc.) -Proficient
knowledge of installing, troubleshooting, administering Windows
Operating System, Microsoft Office suite, Internet Explorer, Google
Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer,
and other commercial business software products. -Knowledge with
setup, configuration, and troubleshooting of Android and Apple
mobile devices. -Working knowledge of supporting and
troubleshooting Ethernet based LAN/WAN environments, including
network protocols and concepts (TCP/IP, DNS, DHCP, etc.) -Expert
working knowledge and experience with E-mail application
installation, administration, troubleshooting and training (Google
Suite, PST files, calendaring, distribution lists, etc.) -Basic
experience with IT inventory control, ticketing system and
reporting. -Basic experience with analog and digital phone
configuration and troubleshooting. -Good understanding of Network
and IT security. -Possesses professional and courteous attitude
with customers, team members, and support vendors; and has the
ability to communicate clearly and effectively with each.
-Possesses excellent customer service skills and is teamwork
oriented. -Possesses excellent problem-solving skills and has the
ability to utilize available resources to assess/resolve problems
in a timely manner. -Possesses good organization and time
management skills. -Possesses the ability to create documentation
on technical issues and solutions that are easy to understand.
-Ability to lift up to 50 lbs. frequently and able to perform
repetitive motion to include standing, sitting, reaching, lifting,
walking, bending, and climbing.
Keywords: STI, Portsmouth , Desktop Technical Support Analyst 3, IT / Software / Systems , Richmond, Virginia
