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Medical Receptionist

Company: Eastern Virginia Medical School
Location: Portsmouth
Posted on: March 23, 2020

Job Description:

OverviewProvides medical business office clerical assistance in a polite and professional manner, while maintaining patient confidentiality at all times.--This position is located in Portsmouth, VA--Responsibilities

  • Ability to enter/track a large sample of statistical information for a set demographic or population
    • Ensure daily deposit is ready for pick up
    • Set up follow up appointments for patients with their PCP
    • Verifying patient insurances
    • Ensuring all pertinent demographic information is updates a time of service
    • Assist patients with payment plans, indigent services and Medicaid processes
    • Answers all incoming telephone calls from patients, hospitals, doctor offices and other medical facilities in a polite and courteous manner
    • Schedule all FAA/CSG appointments with designated Provider
    • Directs calls to appropriate party
    • Takes messages for physicians
    • Assist patients with information on medication refills, lab orders and referrals
    • Pre registering patients to establish new care including confirm patients insurance. For established patients update all changed information in the computer
    • Calling patients and scheduling appointments from reminder and bump lists.
    • Review and complete all EHR tasks that are assigned to you and your appropriate team.
    • Supplement office staff by assisting with photocopying, various office tasks, re- supplying work stations.
    • Flag all deceased patient and notifying appropriate party
    • Work with other staff when needed to process requests for medical records, scheduling patients for appointments and special procedures.
    • Scheduling/assignment of EVMS medical students
    • Handle all incoming patient paperwork
    • Participates in department staff meetings and other quality improvement activities required and volunteered for.
    • Maintains a polite and professional demeanor at all times.
    • Check out patients after appointment, to ensure patient has a follow up prior to leaving
    • Inform patients of Follow My Health (Patient Portal)
    • Send daily invites to all NEW/ESTABLISHED Patients
    • Handle all office mail
    • Assist with building and editing templates in IDX
      • Assist in scanning documents
      • Assist in processing requests for medical records
      • Review and complete EHR Tasks
      • Assist with urgent referrals and imaging
      • Perform other duties as assigned by the supervisors and/or Physicians.QualificationsHigh school diploma. Minimum one (1) year office/clerical experience required. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered. Professional, customer service-oriented individual is required. --Medical applications software experience is preferred.-- Familiarity with ICD-9, ICD-10 and CPT coding is highly desired. --Experience in a fast paced ambulatory setting is desirable. Training in electronic health records is desirable. Willingness to learn new skills and apply as deemed appropriate by the assigned supervisors. Familiarity with medical terminology is preferred.Location : LocationUS-VA-Portsmouth

Keywords: Eastern Virginia Medical School, Portsmouth , Medical Receptionist, Healthcare , Portsmouth, Virginia

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