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Company: Bon Secours Health System, Inc.
Location: Portsmouth
Posted on: July 12, 2019

Job Description:

DIRECTOR PATIENT ACCESS Leadership Portsmouth, VA Department: MMC PATIENT ACCESS Requisition: ******BR Schedule: FT Shift: Day, Evening Hours: 8:00 AM - 5:00 PM, Some Weekends Existing Employees Here BON SECOURS HAMPTON ROADS PATIENT ACCESS POSITION SUMMARY Operational responsibility for the Hospitals located in your market. Responsible for ensuring appropriate staff levels, competencies and training of all Patient Access employees for designated registration areas including scheduling, registration and billing. Work closely with staff, Physicians, hospital leadership and Patients to ensure optimal customer and employee satisfaction. Supporting and supervising the team making sure reports, ConnectCare WQ's and Nthrive are worked daily; ensuring accounts are corrected and billed promptly for Market. Manage Quality Assurance for all Patient Access registrars and provide monthly data and feedback to facility leaders. Provide registrar training at monthly facility team meetings and keep registration abreast on all changes by providing tools including Patient Access Website, Authorization matrix and Newsletter. Leadership team will create educational material and tip sheets to train staff on issues resulting in registration errors or changes to registration pathways. The Director will work closely with billing to keep Nthrive low and report issues found in Patient Access Nthrive bucket as well as with Team Leaders and Managers for all facilities to report errors and trends in registrations. Motivate, promote, follow and encourage the Bon Secours Mission and Values including the code of conduct. JOB REQUIREMENTS 1. Above average communicative skills, including comprehension, written, mathematical, and communicating with public and employees. 2. Education/ experience should reflect above-average competency in Medical Terminology, Anatomy and Physiology, Computer System, Patient Accounting and Teaching/ Planning. 3. Ability to develop and implement policies and procedures as needed. 4. Background and achievement in Public Access positions. 5. Ability to identify, analyze, prioritize and solve problems. 6. Ability and track record of communicating reports and issues to Administrative Director in a brief, concise, problem-solving manner. 7. Must have demonstrated expertise in insurance, managed care and federal/ state coverage. 8. Communicative expertise, with proven skills in intra-departmental and inter-departmental, public and physician communications. 9. Professional demeanor, both in dress and actions. 10. Proven achievement at multiple assignments and proven delegation skills. 11. Proficient in Windows, Word and Excel. 12. Associate's degree preferred

Keywords: Bon Secours Health System, Inc., Portsmouth , DIRECTOR PATIENT ACCESS, Executive , Portsmouth, Virginia

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