Director, Process Management - Connectivity Security

Company: Capital One
Location: Richmond
Posted on: June 1, 2025

Job Description:

Director, Process Management - Connectivity SecurityAs a Director of Process Management, you will lead a team in delivering flawlessly executed processes that improve business efficiency and drive results. You serve as the leader and subject matter expert on process improvement initiatives while collaborating with innovative and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.The Connectivity Security organization within the Cloud Operations Resilience Engineering (CORE) line of business is seeking a Director of Process Management. The Director will lead Operations & Delivery Excellence while defining and implementing processes to improve efficiencies around operational effectiveness through creation and adoption of standards. Initiatives they drive include, but are not limited to, Governance & Risk Controls, Critical Metrics, OKR Management, Reporting, Communications, along with People and Culture engagements.Responsibilities of this role may include:

• Defining and mapping the key processes within the Connectivity Security organization.
• Ability to communicate and influence partners across the company and across multiple levels of the organization.
• Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.
• Strong leadership skills with ability to drive and motivate a team in delivering flawless execution of process improvement projects.
• Partnering with cross-functional and horizontal teams to analyze performance data and identify improvement opportunities.
• Being a force-multiplier driving the effectiveness of the team while leaning in to help the team to fill gaps.A successful candidate will have the following experience and skills:
  • Strengths in leveraging relationships to influence Business, Operations and partner groups on strategic and relevant issues and topics.
  • An established track record of exceptional horizontal influence skills across various functions, levels, and organizations.
  • Demonstrated ability to produce presentations to executive leadership.
  • Proven leader with the ability to drive results on large scale deliverables.
  • Exceptional written and verbal communication and collaboration skills.
  • Excellent problem-solving and influencing skills.Basic Qualifications:
    • Bachelor's Degree or Military experience.
    • At least 5 years of Process or Program Management experience.
    • At least 3 years of People Management experience.Preferred Qualifications:
      • Master's or Master of Business Administration degree.
      • 8+ years of Process Management experience.
      • 7+ years of experience working with technology leaders.
      • 4+ years of People Management experience.
      • Process or Project Management certification (Lean, Six Sigma, PMP), Business Management certification.At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $184,800 - $210,900 for Director, Process Management.Richmond, VA: $168,000 - $191,700 for Director, Process Management.Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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Keywords: Capital One, Portsmouth , Director, Process Management - Connectivity Security, Executive , Richmond, Virginia