IT Technical Services Manager - Operations
Company: Smithfield Foods
Location: Smithfield
Posted on: April 30, 2024
Job Description:
A great job-and a great future-awaits you at Smithfield Foods.
We're an $18 billion U.S. food company with nearly 60,000 employees
worldwide. We're looking for motivated people who want to join our
team and grow lasting and meaningful careers with us. Join our
family today. Apply Now!Your OpportunityOur team members receive
industry-competitive salaries and are eligible for great benefits
packages:
- Competitive Pay: $114,500 - $167,750 annually
- Annual Bonus Earning Potential
- Comprehensive Health Insurance, Retirement Benefits and
More
- Education benefit available to full and part time Smithfield
team members on their first day of employment.
- Open to moving? We will help! Ask about our Relocation
Assistance packages!The IT Technical Service Manager, Operations
(Inventory/Production/Engineering/FSQA) role leads the continuous
improvement and innovation process for support/enhancement using
internal resources, third party strategic service partners, and
managed service providers. Effective partnership and teamwork with
IT partners and all other IT service teams is a key success factor.
This position will also work closely with the Infrastructure Team
to ensure optimal performance for all business applications.The
role will oversee the technical design, enhancement, and incident
support/resolution process as well as the change process and assure
the products are appropriately managed. This role will be critical
to business support, system implementations to ensure IT and its
service partners are providing on-going support for daily
operations.By leveraging your technical knowledge, experience,
leadership skills, and positive attitude, as well as your
understanding of cross-functional relationships, you will help
deliver process and technology within in a global
environment.Responsibilities
- Manage application day-to-day support processes and be the
point of contact.
- Drive the relationship/partnership (In conjunction with the
BRM) with key Business partners in order to provide relevant
insights, expertise, and advice on application
enhancement/support.
- Oversee the Interplant supply chain processes, along with the
Production Execution systems/teams (Receiving/ Stock
transports/Data collection/Labelling) to ensure the Business'
operations are stable and meeting business requirements.
- Also oversee the plant maintenance/engineering systems, as well
as support of Food Safety and Quality Assurance systems
- Responsible for the Service Vendor Technical business partner
relationship (Contract/SLA management), Personnel integration with
the business and collaboration with Partner Managers on resource
productivity/issues.
- Oversee new architectural designs and enhancements and improve
both technical functionality and Business process improvement.
- Oversee application production environments with documented
protocols and procedures - change management, release management,
problem management and incident management.
- Work with the Infrastructure and Integration teams to ensure
communication, server, network, and integration tools/services are
stable and meeting business requirements.
- Communicate updates with progress on open requests and work
with management team to coordinate any planned resource needs for
design, testing and implementation support.
- Serve as Business and IT teams' main point of contact for any
critical system performance issues. Communicate issues impacting
daily operations and provide updates on resolution. Work with the
Business and IT teams to ensure performance issues are resolved and
communicate any identified business impact.QualificationsTo perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals to
perform the essential functions.
- Bachelor's Degree from an accredited four-year college or
university and 5+ years of relevant experience, or equivalent
combination of education and experience, required.
- Minimum of 2 years' experience in a position of IT Supply Chain
based leadership to include team development and management, with
specific emphasis and deep working knowledge/experience in the
effective technical support of IT applications, required.
- Minimum of 5+ years' experience in
configuration/supporting/managing an ERP/SAP environment in Supply
Chain related modules (MM, PP, PM).
- Knowledge/experience with plant floor execution systems
integrated with SAP or other ERP.
- Knowledge/experience with Non-SAP systems integrated with SAP
or other ERP (QMS, Mfg Analytics, etc.)
- Experience in designing/managing enhancements/extensions in SAP
technical environments - ABAP, .net, middleware technologies a
working knowledge of EDI is strongly preferred.
- Working experience and knowledge of end-to-end IT software and
systems solution delivery from idea conception, design, development
and transition into production operations and maintenance.
- Strong leadership and management skills that align with the
Smithfield culture. Specific skills include facilitating change,
driving operational excellence, and striving for continuous
improvement.
- Experience with project management.Supervisory Responsibilities
- This job will supervise several Technical
Engineers/Leads/Analysts.Work Environment
- Occasionally required to work in wet or humid conditions
(non-weather); work near moving mechanical parts; fumes or airborne
particles.
- Noise level in the work environment is usually moderate.
- Although much of the time work will be performed in an office
environment, must be able to visit and work in a plant, warehouse,
distribution center or other manufacturing facility.EEO/AA
InformationSmithfield is an equal opportunity employer committed to
workplace diversity. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, national origin, age, gender
identity, protected veterans status, status as a disabled
individual or any other protected group status or non-job
characteristic as directed by law.If you are an individual with a
disability and would like to request a reasonable accommodation for
any part of the employment selection process, please call us at
757-357-1595.
Keywords: Smithfield Foods, Portsmouth , IT Technical Services Manager - Operations, Executive , Smithfield, Virginia
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