Assistant Contract Manager / Project Manager - Call Center

Company: FSR (Federal Staffing Resources)
Location: Portsmouth
Posted on: March 16, 2023

Job Description:

Assistant Contract Manager / Project Manager - Call Center job in Portsmouth, Virginia.

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• Veterans Encouraged to Apply
  
• On-site position
  
  Benefits:
  
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  • Company-funded match and safe harbor 401(k)
    
    
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    • Medical, Dental and vision plans available
      
    • Life insurance and accidental death plans available
      
    • Short-term and long-term disability plans available
      
    • TRICARE Supplemental available
      
    • Supplemental Benefit plans available
      
    • Referral bonuses
      
    • Employee Assistance Program
      
    • Pet Insurance Plans available
      
    • College Tuition Benefit Program available
      
    • Will Preparation Services available
      
      Assistant Contract Manager / Project Manager - Call Center Job Overview:
      
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      • Detailed Reporting
        
      • Assist with the day-to-day management tasks of the call center
        
      • Assist with completing weekly, monthly, quarterly and annual reports based on the contracts and metrics required
        
      • Assist with Ensuring all staff are familiar with basic medical terminology and Microsoft Office products used with the beneficiary a PAS processes and understand business rules addressing beneficiary category access to the direct care and network systems.
        
      • Assist with Ensuring that agents possess a functional knowledge of the program and are familiar with the terminology and inter-relationships of the ATC categories, appointment types, referral processes, detail codes, provider specialties, and ATC standards. Agents shall receive annual refresher training in these areas, as well as stay abreast with Program changes.
        
      • Assist with Providing proof of refresher training
        
      • Assist with Ensuring agents possess appropriate customer service skills (telephone courtesy).
        
      • Duties will be performed in accordance with the contract and FSR policies and procedures.
        
      • Assist with supervising on-site call center employees, resolve technical issues, and manage material and vendor requirements.
        
        Assistant Contract Manager / Project Manager - Call Center Job Qualifications:
        
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        • High school diploma or General Educational Development (GED) equivalency
          
        • Five year's management experience in which two years shall be management of professional and administrative personnel in a medical service setting.
          
        • Demonstrated experience working closely with senior personnel, Government employees and other contractors
          
        • Capable of establishing mission-oriented teams and resolving personnel issues in a timely fashion.
          
        • Familiar with performance management, quality control, accounting and finance standards and practices.
          
        • Working knowledge of military healthcare processes and health administration - highly preferred
          
        • Experience managing a call center highly preferred
          
        • Computer competency
          
        • Experience managing over 100 personnel highly preferred
          Position contingent upon contract award.
          
          FSR employs healthcare professionals at government medical facilities providing care to military service members, retirees, and their families. Since 2004, FSR has built mutually beneficial, sustainable partnerships with healthcare professionals and our clients nationwide.
          FSR is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Sun's Top Workplaces!Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse
          This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Keywords: FSR (Federal Staffing Resources), Portsmouth , Assistant Contract Manager / Project Manager - Call Center, Executive , Portsmouth, Virginia