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Front Office Manager

Company: Renaissance Hotel Portsmouth
Location: Portsmouth
Posted on: August 3, 2022

Job Description:

---------- Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development. ---------- Maintains standards of guest service quality. ---------- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department. ---------- Contributes to the profitability and guest satisfaction perception of other hotel departments. ---------- Develops short term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel. ---------- Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image. ---------- Manages in compliance with established company policies and procedures. ---------- Manages in compliance with local, state and federal laws and regulations. ---------- Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. ---------- Maintains procedures for credit control and handling of financial transactions. ---------- Maintains procedures for security of monies, guest security and emergency procedures. ---------- Receives departmental related guest complaints and ensures corrective action is taken. ---------- Schedules staff according to labor standards and forecasted occupancy. ---------- Ensures staff uses correct guest interaction skills. ---------- Performs other related duties as required. ---------- Ensures cross-selling of other Shamin Hotels by hotel staff. ---------- Knows and complies with all company policies and procedures pertaining to this position and its duties. ---------- Rewards employees who use their empowerment to meet or exceed guest expectations ---------- Ensures cross-selling of other Shamin Hotels by hotel staff.JB.0.00.LN

Keywords: Renaissance Hotel Portsmouth, Portsmouth , Front Office Manager, Executive , Portsmouth, Virginia

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