Front Office Manager

Company: Renaissance Hotel Portsmouth
Location: Portsmouth
Posted on: June 12, 2022

Job Description:

---------- Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development.
---------- Maintains standards of guest service quality.
---------- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
---------- Contributes to the profitability and guest satisfaction perception of other hotel departments.
---------- Develops short term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
---------- Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
---------- Manages in compliance with established company policies and procedures.
---------- Manages in compliance with local, state and federal laws and regulations.
---------- Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
---------- Maintains procedures for credit control and handling of financial transactions.
---------- Maintains procedures for security of monies, guest security and emergency procedures.
---------- Receives departmental related guest complaints and ensures corrective action is taken.
---------- Schedules staff according to labor standards and forecasted occupancy.
---------- Ensures staff uses correct guest interaction skills.
---------- Performs other related duties as required.
---------- Ensures cross-selling of other Shamin Hotels by hotel staff.
---------- Knows and complies with all company policies and procedures pertaining to this position and its duties.
---------- Rewards employees who use their empowerment to meet or exceed guest expectations
---------- Ensures cross-selling of other Shamin Hotels by hotel staff.JB.0.00.LN

Keywords: Renaissance Hotel Portsmouth, Portsmouth , Front Office Manager, Executive , Portsmouth, Virginia