PortsmouthRecruiter Since 2001
the smart solution for Portsmouth jobs

Director, Quality Assurance (Claims)

Company: USAA
Location: Portsmouth
Posted on: January 16, 2020

Job Description:

Purpose of Job Oversees a team that develops, implements and sustains quality assurance programs to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Executes quality process improvements and leads organizational process changes. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements. Job Requirements

  • Directs, leads and motivates cross-functional team members in strategy development and day-to-day planning and execution of Quality auditing processes and procedures.
  • Ensures audit objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation.
  • Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners.
  • Maintains and applies expert knowledge of the business, member service components and operational processes.
  • Utilizes advanced leadership and collaborative skills in interacting with stakeholders and control/business/affiliate partners.
  • Builds processes and relationships that facilitate productive teamwork and goal achievement.
  • Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects.
  • Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes and initiatives comply with regulatory/legal requirements and Enterprise/internal policy.
  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. MinimumRequirements
    • Bachelor's Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 8 or more years progressive operations or process experience.
    • 4 years of quality assurance or quality improvement experience.
    • Demonstrated knowledge of regulatory laws and best practices.
    • 3 or more years of direct team lead or management experience.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Experience
      • 8 or more years experience in P&C Claims (Auto and Property).
      • Strategic thinker with the ability to develop and execute strategy.
      • Exceptional stakeholder management and experience facilitating discussions with executive leadership.
      • Demonstrated ability to effectively collaborate with multiple lines of business.
      • Demonstrated ability to effectively lead a remote workforce.Relocation assistance is notavailable for this position.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.Last day to apply to the opening is 01/19/20 by 11:59 pm CST time.

Keywords: USAA, Portsmouth , Director, Quality Assurance (Claims), Executive , Portsmouth, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


CNI Project Manager
Description: Newport News Redevelopment Housing Authority is currently accepting applications for the following vacancies:Assisted Housing Coordinator - 31,630/YrCNI Project Manager - 59,643 - 98,411/YrHuman (more...)
Company: Newport News Redevelopment & Housing Authority
Location: Newport News
Posted on: 01/30/2020

Regional Property Manager
Description: Come join a hard-working team motivated by providing the best possible luxury multifamily housing experience for residents - We have a stellar opportunity to work directly with ownership, development (more...)
Company: MSB Resources
Location: Richmond
Posted on: 01/30/2020

Program Manager (Security Clearance required)
Description: Job Title: Program Manager -- Security Clearance Required: Active Secret Clearance -- Work Location: Norfolk, VA Position Overview: Provide a full range of administrative and HR support services to the (more...)
Company: Three Saints Bay
Location: Norfolk
Posted on: 01/29/2020


Tier II Network Manager
Description: S2 is seeking a Tier II Network Manager to join our team at Langley, AFB.Qualified candidates shall serve as a Network Manager for the 480th Intelligence, Surveillance, Reconnaissance
Company: S2Technologies, LLC
Location: Norfolk
Posted on: 01/30/2020

Assistant Office Manager
Description: DescriptionAn Office Manager is wanted to maintain efficient operations by a growing company. Candidates that are looking to grow their careers, should apply for this position. Applicants should submit (more...)
Company: Robert Half Office Team
Location: Norfolk
Posted on: 01/29/2020

Project Manager
Description: Skills and Requirements
Company: Techead
Location: Richmond
Posted on: 01/30/2020

Salon Manager
Description: Job SummaryBe a Leader at Hair Cuttery and help Salon Professionals experience their greatest potential If you're motivated to inspire salon professionals to reach their personal goals, then you're in (more...)
Company: Hair Cuttery
Location: Virginia Beach
Posted on: 01/29/2020

Director of Tennis
Description: Director of Tennis 13 br An Achievable Dream seeks a Director of Tennis. 13 br Job Description Summary: Purpose and Scope 13 br The purpose of this position is to
Company: An Achievable Dream
Location: Newport News
Posted on: 01/29/2020

Help Desk Manager
Description: SLAIT Consulting is currently seeking a Help Desk Manager for our client in Virginia Beach, VA. This is a direct hire position. RESPONSIBILITIES: Understand and champion the help desk mission and work (more...)
Company: Slait Consulting
Location: Virginia Beach
Posted on: 01/29/2020

Communications Manager
Description: ivWatch is a biosensor technology company focused on improving patient safety and the effectiveness of intravenous IV therapy. Our dedicated and passionate team is pioneering the use of optical sensors (more...)
Company: ivWatch, LLC
Location: Newport News
Posted on: 01/29/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Portsmouth RSS job feeds