PortsmouthRecruiter Since 2001
the smart solution for Portsmouth jobs

Assistant General Manager

Company: Wawa
Location: Portsmouth
Posted on: January 13, 2020

Job Description:

Job Description

Job Summary: The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. The AGM is responsible for ordering goods and scheduling labor. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience. Where applicable, this position will assist the GM with managing the fuel offer.

Principal Duties:

  • Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
  • Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
  • Supervise the day-to-day task assignments and performance for all associates.
  • Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
  • Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.
  • Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
  • Manage cash and lottery processes.
  • Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.
  • Build relationships with community partners to connect the store with its community.
  • Ensure safety program execution and fulfill the store safety leader role.

    Essential Functions:

    • Ability to work well individually as well as in a team environment
    • Excellent oral and written communication skills
    • Excellent customer service skills
    • Ability to work with little or no supervision
    • Detail oriented and excellent organizational skills
    • Ability to apply critical thinking skills in all situations
    • Ability to apply root cause techniques in order to solve problems
    • Ability to handle multiple projects simultaneously and independently
    • Proven self-starter with demonstrated ability to make decisions
    • Understanding of store finances and awareness of impact to business
    • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
    • Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
    • Must be able to lift and carry up to 35 lbs
    • Excellent relationship building, interpersonal and leadership skills
    • Ability to learn and utilize the store's technology


      Basic Qualifications:

      • High School Diploma or GED equivalent
      • Leadership experience in a food service environment preferred
      • Ability to work 35 - 40 hours per week
      • Availability to work all shifts, weekends, and holidays, based on business needs
      • Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses
      • Proven and consistently demonstrated skills in the following:

        • Exceptional Customer Service
        • Relationship Building
        • Effective Communication
        • Training
        • Ability to relocate as needed preferred

          Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

Keywords: Wawa, Portsmouth , Assistant General Manager, Executive , Portsmouth, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

International Marketing Manager
Description: International Marketing ManagerRichmond, VA The Virginia Tourism Corporation VTC is seeking an International Marketing Manager to support VTC's campaigns in Canada, Europe and Asia. Core activities (more...)
Location: Richmond
Posted on: 01/29/2020

Consumer and Marketplace Insights Associate Manager
Description: Operating Company br br Altria Client Services br br Category br br Business Support - Analytics br br Position Type br br Full-Time br br Relocation Benefits Eligible br br (more...)
Company: Altria Client Services
Location: Richmond
Posted on: 01/29/2020

Director of Tennis
Description: Director of Tennis 13 br An Achievable Dream seeks a Director of Tennis. 13 br Job Description Summary: Purpose and Scope 13 br The purpose of this position is to
Company: An Achievable Dream
Location: Newport News
Posted on: 01/29/2020

Software Engineering Manager
Description: Position DescriptionSoftware Engineering Managers are responsible for the continual improvement of themselves, the teams they manage, and the organization as a whole. They drive software quality, design, (more...)
Company: Vaco Technology
Location: Richmond
Posted on: 01/29/2020

Sr. Manager, Talent Acquisition
Description: 8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be Senior Manager, Talent AcquisitionHome OfficeAbout this jobThe Senior Manager, (more...)
Company: carmax
Location: Richmond
Posted on: 01/29/2020

Operations Management Trainee
Description: Our Operations Management Trainee position could be just the spot to start your career with XTRA Lease. If you have a college degree, a passion for helping customers and want lots of variety in your day, (more...)
Company: XTRA Lease LLC
Location: Richmond
Posted on: 01/29/2020

RN / Neuro / Virginia / Permanent / Clinical Documentation Manager Reg
Description: Description SHIFT: No Weekends br br SCHEDULE: Full-time br br Henrico Doctors Hospital is a 340-bed community hospital offering a full range of healthcare services. We are a Level II Trauma facility, (more...)
Company: HCA.
Location: Richmond
Posted on: 01/29/2020

Multi-Family Asset Manager
Description: Fast Growing National Real EstateInvestment and Management Company--Seeking Asset Manager--Headquartered in Richmond, VA, Capital Square 1031--is a national real estate investment and management company (more...)
Company: Capital Square 1031
Location: Richmond
Posted on: 01/29/2020

Communications Manager
Description: ivWatch is a biosensor technology company focused on improving patient safety and the effectiveness of intravenous IV therapy. Our dedicated and passionate team is pioneering the use of optical sensors (more...)
Company: ivWatch, LLC
Location: Newport News
Posted on: 01/29/2020

EMS Program Manager
Description: Program Manager br br Exeter is seeking an experienced, Senior-level Program Manager PM to be responsible for the successful performance in supporting and operating the U.S. Army s Enterprise Management (more...)
Company: Exeter Government Services
Location: Hampton
Posted on: 01/29/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Portsmouth RSS job feeds