Success Coach
Company: Virginia Jobs
Location: Virginia Beach
Posted on: April 24, 2024
Job Description:
Department: University Life
Classification: Education Support Spec 3
Job Category:Classified Staff
Job Type:Full-Time
Work Schedule:Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type:Hybrid Eligible
Pay Band:04
Salary:Salary starting high $50K to low $60k; commensurate with
education and experience
Criminal Background Check: Yes
Works with Minors check: Yes
About the Department:
The Division of University Life's Student Success Coaching unit is
a hub for student engagement for all new freshman and transfer
students and provides access to coaching for all undergraduate
students at Mason. Student success coaching increases the retention
rate and academic success of incoming students by helping students
set and achieve academic, career, and personal goals and connecting
students to campus and community resources. The Student Success
Coaching unit provides incoming students access to ongoing
mentoring and coaching from professional and student staff that
maintain university-wide and college-specific knowledge to ensure
the success of Mason's incoming student populations.
About the Position:
Reporting to the Assistant Director, the Success Coach provides
holistic support for their assigned caseload of incoming students
in their first year and available for the duration of students'
time at Mason as needed by using the university's chosen
methodology in the nine focus areas of development (academics and
major fit, school community, managing commitments, effectiveness,
commitment to graduation, career exploration, finances, civic
engagement, and well-being).
Success Coaches provide an element of support for student career
goals beyond the academic component. Mason provides coach training
on the coaching methodology to all incoming Success Coaches. The
Success Coach provides success strategies for students, manages
outreach and support efforts, and intervenes on student concerns to
increase retention. Success Coaches contribute to Mason's strategic
goals of preparing career ready graduates, while increasing
graduation and increasing retention rates.
This position is required to work occasional evening and weekend
hours, particularly in the summer.
The Student Success Coaching unit is considering candidates for
either a Success Coach I or Success Coach II position. Candidates
considered for the Success Coach II position are required to have a
coaching credential recognized by the International Coaching
Federation. Candidates without the credential will be considered
for the Success Coach I position.
Responsibilities:
Coaching:
- Supports daily operations and student support, reporting, and
troubleshooting with stakeholders to ensure holistic coaching is
provided by using the university's chosen methodology in nine focus
areas of development (academics and major fit, school community,
managing commitments, effectiveness, commitment to graduation,
career exploration, finances, civic engagement, and
well-being);
- Coaches assist with students' career exploration and major fit
processes to achieve academic and career goals, as well as identify
barriers to success and help students implement strategies to
overcome them;
- Maintains university-wide and college-specific knowledge of
relevant policies, procedures, and resources for first year
students; and
- Success Coach II: In addition to the above, handles complex
issues brought from Success Coach I. Student Impact and Outreach:
- Monitors student progress and performance, analyzes problem
areas, determines solutions and conducts intervention activities,
and processes for students;
- Meets with and provides success strategies to students; manages
outreach and support efforts to students with a variety of academic
and personal development skills necessary to achieve student
success;
- Assists and supports all retention related efforts within the
school/college to support success and retention efforts while
implementing interventions to improve student retention;
- Collaborates with Academic Advisors and other university
stakeholders to support student success;
- Participates in university, divisional, and unit-based events,
and is required to be on-campus when necessary. Events include, but
are not limited to, New Student Orientation, Preamble, UL All-Staff
Meetings, I-Team meetings, SSC programs, and other
stakeholder-related programs;
- Provides appropriate, accurate, and timely referrals for
students; and
- Follows up with at-risk/interventions for students identified
in the Patriot Success Survey, and other relevant student surveys.
Training and Technology:
- Participates in university wide foundational coaching training
and ongoing professional development;
- Utilizes the chosen university platform for tracking and
reporting student interactions and making referrals;
- Success Coach II: Provides shadowing and support for Success
Coach I;
- Successfully participates in and completes the
post-certification quality assurance program with an average of
"meeting expectations" or above; and
- Performs other related duties as assigned by Assistant
Director. Required Qualifications:
- Bachelor's degree in related field, or an equivalent
combination of education and experience;
- Some professional experience, typically obtained in one or more
years, with demonstrated knowledge in one or more of the following
areas: academic advising, success coaching, orientation, disability
services, veteran's services, career services, student involvement,
and student rights and responsibilities;
- Experience serving and supporting diverse student
populations;
- Demonstrated working knowledge of student transitional
issues;
- Knowledge of principles and processes for providing customer
service;
- Exceptional interpersonal, oral and written communication
skills with ability to communicate with a variety of constituents
and departmental stakeholders;
- Skill in situational conflict resolution;
- Ability to work to meet deadlines, work accurately and quickly
with attention to detail, and ability to manage multiple complex
programs and projects simultaneously; and
- Ability to work with a culturally and ethnically diverse
population of students, faculty, and staff. Success Coach II:
- Professional experience typically obtained in two or more years
with demonstrated knowledge in one or more of the following areas:
academic advising, success coaching, orientation, disability
services, veteran's services, career services, student involvement,
and student rights and responsibilities. Success Coach I: Success
coaching certification (preferred)
Success Coach II: Success coaching certification (required)
Preferred Qualifications:
- Master's degree in related field;
- Prior experience in academic advising or working with student
coaching programs;
- Experience with educational database management systems and
customer relationship management systems (CRM); and
- Demonstrated experience in student leadership, communication,
program development, and administrative skills. Instructions to
Applicants:
For full consideration, applicants must apply for the Success Coach
at https://jobs.gmu.edu/. Complete and submit the online
application to include three professional references with contact
information, and provide a cover letter and resume.
Posting Open Date:February 14, 2024
For Full Consideration, Apply by:February 28, 2024
Open Until Filled?:Yes
Keywords: Virginia Jobs, Portsmouth , Success Coach, Education / Teaching , Virginia Beach, Virginia
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