Client Service Associate

Company: Jackson Hewitt - 3451
Location: Richmond
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills . If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us! No matter your work background or experience level, we welcome you to apply ! Perks: Opportunities for advancement within the organization or as a tax pro Free tax preparation training and PTIN registration Free continuing tax education Enrolled Agent materials and testing reimbursement Discounted Friends and Family tax returns (terms apply) What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience preferred, but not required Willingness to learn and grow in a customer-focused role If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!

Keywords: Jackson Hewitt - 3451, Portsmouth , Client Service Associate, Customer Service & Call Center , Richmond, Virginia