Service Advisor

Company: MACS AUTOMOTIVE REPAIR
Location: Hayes
Posted on: February 14, 2026

Job Description:

Job Description Job Description Benefits: Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Responsibilities Greet customers and create a welcoming, professional first impression Understand customer concerns and accurately document vehicle issues Communicate effectively with technicians to relay customer needs Prepare repair estimates and obtain customer authorization Maintain clear, consistent communication throughout the repair process Recommend maintenance services based on vehicle history and manufacturer guidelines Handle phone calls, scheduling, and service reminders Ensure high customer satisfaction and build long-term relationships Process payments, invoices, and service documentation Maintain a clean and organized front desk area Qualifications Previous experience in automotive service writing or customer service preferred Strong communication and multitasking abilities Basic understanding of automotive systems (training available) Comfortable using shop management software ( Tekmetric, etc.) Positive attitude, professional appearance, and strong attention to detail Valid drivers license with clean driving record What We Offer Competitive hourly pay commission Paid time off and holidays Employee discounts on parts and services Supportive, family-oriented work environment Opportunities for advancement and ongoing training

Keywords: MACS AUTOMOTIVE REPAIR, Portsmouth , Service Advisor, Administration, Clerical , Hayes, Virginia